FAQs

What is our warranty? All refurbished Cisco hardware is covered by our 90 day warranty against product failure. All Cisco Specials are covered by our 120 day warranty. All refurbished Juniper hardware is covered by our 6 month warranty. All Juniper Networks Specials are covered by our 7 month warranty. Warranty does not apply to products damaged during shipping. Further, our warranty does not apply to product damaged during improper installation, operation or during modifications. Extended warranties beyond our specified warranty are available at time of purchase.

What is our refurbishment process? All equipment received by Coastside Networking first undergoes a visual inspection to identify any physical blemishes, flaws, or other obvious external defects. Next, all hardware is inspected for intact serial numbers. All hardware is then thoroughly cleaned to remove any dust or other possible contamination. If needed, missing screws, brackets, etc. are replaced. Hardware is then powered up and allowed to run to identify any thermal issues. Failover tests are performed where appropriate. For switches, individual ports are tested. Fans are tested to be operational. Power supplies are also tested. Passwords are removed. Factory default configurations are restored. Diagnostic tests are then conducted to ensure compliance to manufacturer’s published specifications. Prior to shipment, all hardware is packaged in industry approved static free electrostatic bags and then sealed. All product is then shipped in industry approved industrial strength boxes.   

What are our payment methods?

COD: Company check or certified check.

VISA/MC: Domestic sales only. We do NOT accept credit cards for international sales. 

Net 30 terms: (Corporations) Click here for a credit application.

Wire transfer: For both domestic and international sales.

Government Purchase Orders: (Federal, State and Local) Automatically approved for Net 30.

Where are we located? We have our sales office in Pleasant Hill, California, 40 miles east of San Francisco. Our warehouse is in Montara, California, 20 miles south of San Francisco.

What are our hours of operation? We are open from 7:00 AM to 5:00 PM, Pacific Standard Time, Monday-Friday. We are closed major holidays.

Do we charge tax? Coastside Networking charges tax on all sales within California. The amount of tax depends on the county that you reside in. We do not charge tax on shipments that are shipped out of California. It is up to each  company to comply with their respective state tax policy Resellers must provide us with a completed resellers certificate prior to any product being shipped.

How long has Coastside Networking been in business? Coastside Networking has been in business since 1996.

Do we offer technical support? We offer both pre-sales and post-sales technical support during our regular business hours, Monday-Friday from 7:00 AM to 5:00 PM.

Does Coastside Networking ship internationally? We do ship product worldwide; however, international sales require pre-payment by wire (no VISA/MC on international sales). Also refer to the tax section above and see the discussion on tariffs.

Certain products are subject to export controls. Purchases by our customers must conform with all applicable laws and regulations, including but not necessarily restricted to U.S. Commerce Regulations and State Department restrictions. Avoid problems and visit Cisco’s site at the following http://www.cisco.com/wwl/export/matrix.html and http://www.cisco.com/wwl/export/crypto. Juniper customers should visit the Juniper Networks site at http://bxa.doc.gov/Encryption/Default.htm and confirm compliance with export regulations.

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